Question 1

Which countries do you ship to?

Accepted Answer

We currently ship to Sweden. We plan to expand to more European countries over time, and checkout will always show the available shipping options for the address you enter.

Question 2

How long does shipping take?

Accepted Answer

Shipping times vary by destination: Nordic countries (SE, DK, NO, FI): 3-7 business days, Europe (DE, FR, ES, IT, NL, GB): 5-10 business days, North America (US, CA): 7-14 business days, Australia & Japan: 10-18 business days. These are estimates from the print date. You'll receive tracking information once your order ships.

Question 3

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on your location and chosen shipping speed. We offer multiple shipping options: Standard shipping - Most economical option, Express shipping - Faster delivery for urgent orders, Tracked shipping - Includes package tracking. Final shipping costs and available options will be displayed before you complete your purchase.

Question 4

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive an email with tracking information. You can use this to monitor your package's journey. Tracked shipping options provide real-time updates throughout the delivery process.

Question 5

What if my poster is damaged during shipping?

Accepted Answer

If your poster arrives damaged, please contact us within 7 days of delivery with photos of the damage. We'll arrange for a replacement to be shipped to you at no additional cost. Keep the original packaging as we may need photos for insurance purposes.

Question 6

Can I change my shipping address after ordering?

Accepted Answer

If you need to update your shipping address, please contact us immediately. If your order hasn't been sent to print yet, we can update the address. Once printing has started, we may not be able to make changes.

Question 7

Do you offer international shipping tracking?

Accepted Answer

Yes, all international orders include tracking. You'll receive tracking updates via email and can monitor your order's progress online. Delivery times for international orders may vary due to customs processing.

Question 8

Can I order a poster as a gift?

Accepted Answer

Yes. You can send the poster to another recipient by entering their shipping address at checkout. Some orders also support transfer links so another person can accept or manage the order details.

Question 9

Can I send the order to a different recipient?

Accepted Answer

Yes. Use the recipient's shipping address at checkout and your own email for order confirmation if you want to receive the receipt and tracking updates.

Question 10

Do you offer gift wrapping or gift messages?

Accepted Answer

Gift wrapping and printed gift messages are not always available. If the option is shown at checkout you can add it there; otherwise the safest approach is to ship directly to yourself and add a personal note.

Question 11

Do you offer bulk or business orders?

Accepted Answer

Contact support if you want multiple posters for an office, event, gallery wall, or business project. Include quantity, sizes, destination country, and timeline so we can advise on production and shipping.

Question 12

Can I change the recipient after ordering?

Accepted Answer

Contact us immediately. If the order has not been sent to print or fulfillment yet, we can usually update recipient details. Once production or shipping has started, changes may not be possible.

Question 13

What types of photos can I upload?

Accepted Answer

You can upload photos in the following formats: JPEG/JPG, PNG, WebP, HEIC (iPhone photos), HEIF, and AVIF. The maximum file size is 25 MB. Our system automatically converts mobile formats like HEIC to ensure compatibility across all devices.

Question 14

How long does the transformation take?

Accepted Answer

The transformation typically takes 30-60 seconds. Our system uses an advanced technology to transform your photo into a beautiful artwork. You'll see a progress indicator while your image is being processed. If it takes longer than expected, please refresh the page and check your session.

Question 15

What makes a good photo for transformation?

Accepted Answer

The best photos have good lighting, clear subject matter, and sufficient resolution. Photos with high contrast and vibrant colors tend to produce the most striking results. We recommend using photos that are at least 1000 pixels on the shortest side for the best print quality.

Question 16

Can I edit my image after the transformation?

Accepted Answer

Currently, you can crop and adjust the positioning of your transformed image to fit your chosen poster size. If you're not satisfied with the transformation result, you can upload a new photo and start the process again. Each transformation is unique and optimized for the selected style.

Question 17

What resolution do I need for a good print?

Accepted Answer

Our system automatically processes images at 300 DPI (dots per inch), which is professional print quality. The transformation enhances your image to ensure it looks crisp and clear at your chosen poster size. As long as your original photo is reasonably high quality, the result will look great.

Question 18

Can I create multiple posters from the same photo?

Accepted Answer

Yes! Once you've transformed a photo, you can select multiple sizes and orientations during checkout. This allows you to create a matching set or choose the size that works best for your space after seeing the preview.

Question 19

How do I choose between portrait and landscape orientation?

Accepted Answer

After uploading and transforming your photo, you'll be able to select your preferred orientation. Portrait orientation is taller than it is wide (best for vertical subjects), while landscape is wider than it is tall (best for horizontal scenes or panoramic views). The preview will show you exactly how your image will look in each orientation.

Question 20

Can I save my work and come back later?

Accepted Answer

Your sessions can be automatically saved as you work through the creation process if you enter your email. You can close your browser and return later using the same device and browser. However, we recommend completing your order within 24 hours to ensure your transformed image remains available.

Question 21

How does prompt-only mode work?

Accepted Answer

Choose prompt-only creation, describe the artwork you want, pick a style and size, then generate. You can iterate on the wording until the result feels right before adding the poster to your cart.

Question 22

How do I use prompt add-ons?

Accepted Answer

Add-ons are optional creative modifiers, such as extra mood, finish, or style details. When an add-on costs tokens, the interface shows that before it is applied.

Question 23

Can I resume a session on another device?

Accepted Answer

Yes, if you save or verify the session with your email. Use the same email on the other device and open the resume link or session list to continue.

Question 24

Can I share my poster session with someone else?

Accepted Answer

You can create a share or resume link for a saved session. Only share it with someone you trust, because the link can allow them to view or continue the poster configuration.

Question 25

What paper quality do you use?

Accepted Answer

All posters are printed on premium quality paper through our partner, a leading print-on-demand service. The paper is designed specifically for art prints, with a smooth finish that brings out the rich colors and details in your artwork.

Question 26

What sizes are available?

Accepted Answer

We offer the following sizes in both portrait and landscape orientations: 21 × 30 cm (8.3 × 11.8 inches) - Perfect for desks and small walls, 30 × 40 cm (11.8 × 15.7 inches) - Great for standard frames, 50 × 70 cm (19.7 × 27.6 inches) - Makes a statement piece, 70 × 100 cm (27.6 × 39.4 inches) - Large format for maximum impact. All sizes include a small bleed margin to ensure perfect edge-to-edge printing.

Question 27

How is the color accuracy?

Accepted Answer

Your poster is printed at 300 DPI with professional color calibration. The transformation process enhances colors to create the selected effect while maintaining the integrity of your original image. Colors are optimized for print and will closely match what you see in the preview on your screen.

Question 28

Do posters come framed?

Accepted Answer

Frames can be available as an optional add-on for supported poster sizes. Current enabled options include wood, black wood, white wood, and brown wood, with or without passepartout. If no frame option is shown for your selected size, that poster is available unframed only.

Question 29

What is the print quality guarantee?

Accepted Answer

Every poster is inspected before shipping. If you receive a poster with print defects, damage, or if you're not satisfied with the quality, please contact us within 30 days of delivery for a replacement or refund.

Question 30

How long does it take to print my poster?

Accepted Answer

Posters are professionally printed within 1-3 business days after your order is placed. This is separate from shipping time. The total delivery time depends on your location and chosen shipping method.

Question 31

Can I see a proof before printing?

Accepted Answer

The preview you see during the creation process is an accurate representation of how your poster will look. What you see in the final preview before checkout is what will be printed. If you notice any issues, you can adjust the cropping or start over with a new transformation.

Question 32

Do you offer frames?

Accepted Answer

Yes, frames can be available as an optional poster configuration. Current enabled frame options include wood, black wood, white wood, and brown wood, with or without passepartout, for supported poster sizes.

Question 33

Which frame colors are available?

Accepted Answer

The enabled frame colors are natural wood, black, white, and brown. Availability can depend on poster size, production region, and the options shown during configuration.

Question 34

What is a passepartout?

Accepted Answer

A passepartout is the mat border between the artwork and the frame. It creates a gallery-style look, adds visual spacing, and can make the artwork feel more premium on the wall.

Question 35

What is the difference between standard and premium paper?

Accepted Answer

Both paper options are made for art prints. Premium paper is chosen when you want a more refined feel, while standard paper is a strong everyday option. The available choice is shown before checkout.

Question 36

Can I order a framed poster and an unframed poster together?

Accepted Answer

Yes, if both options are available for the selected poster size. Each poster is configured individually before checkout, so your cart can contain different sizes, frames, and finishes.

Question 37

Do I need to create an account?

Accepted Answer

No, we do not really believe in accounts, but you have the possibility to save sessions with you email.

Question 38

What payment methods do you accept?

Accepted Answer

We accept the following payment methods through Stripe: Credit/Debit Cards: Visa, Mastercard, American Express, Digital Wallets: Apple Pay, Google Pay, Local Payment Methods: Klarna (Sweden). All payments are securely processed through Stripe's encrypted payment system.

Question 39

Is my payment information secure?

Accepted Answer

Yes. We use Stripe, one of the world's most trusted payment processors. We never store your credit card information on our servers. All payment data is encrypted and securely handled by Stripe according to PCI DSS standards.

Question 40

When will I be charged?

Accepted Answer

Your card will be charged when you complete your order. The payment is processed immediately, and you'll receive an email confirmation. Your poster will then be sent to our print partner for production.

Question 41

Can I get an invoice or receipt?

Accepted Answer

Yes, you'll receive an email receipt immediately after your purchase. This receipt includes all order details, itemized costs, taxes, and payment information. You can use this for expense tracking or accounting purposes.

Question 42

What currency will I be charged in?

Accepted Answer

You'll be charged in your local currency based on your shipping country: SEK for Sweden, EUR for Euro zone countries, GBP for United Kingdom, USD for United States, CAD for Canada, and others based on your location. Currency conversion is handled automatically, and the final price is displayed clearly before checkout.

Question 43

Are taxes included in the price?

Accepted Answer

For European Union customers, VAT is automatically calculated and included in your total. For other regions, applicable taxes (if any) will be calculated at checkout. The price you see at checkout is the final price you'll pay.

Question 44

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 2 hours of placement if printing hasn't started. Contact us immediately if you need to cancel. Once printing begins, we cannot cancel the order, but our satisfaction guarantee ensures you can return the poster if needed.

Question 45

How does Klarna work?

Accepted Answer

Klarna may be available for Swedish checkout through Stripe. If Klarna is offered for your order, you will see it as a payment option before you pay. Klarna's own terms apply to the payment method you choose.

Question 46

Can I use my poster commercially?

Accepted Answer

You can use the physical poster for personal display. For commercial use, make sure you own the rights to the uploaded image, prompt, names, trademarks, and any reference material. Contact us if you need a business or licensing answer in writing.

Question 47

Can I delete my data and photos?

Accepted Answer

Yes. Contact support from the email connected to your session or order and ask for deletion. Some order, payment, and accounting records may need to be kept for legal reasons, but personal creative assets can be removed when they are no longer needed for fulfillment or support.

Question 48

Do you store my uploaded photos forever?

Accepted Answer

No. Uploaded photos and generated assets are stored only as needed for creation, checkout, production, session recovery, and support. If you want us to remove creative files connected to your email or order, contact support.

Question 49

Why do you ask for my email?

Accepted Answer

Your email is used for order confirmation, tracking, support, saved poster sessions, and token wallet access. We use email verification codes instead of passwords for these lightweight flows.

Question 50

What is your return policy?

Accepted Answer

For an pre-made poster we offer the 14 days return policy. For custom posters we can't offer any returns. We of course help with replacements if there is any quality or delivery issues

Question 51

How do I start a return?

Accepted Answer

To initiate a return, please contact our support team with your order number. We'll provide you with return instructions and a return shipping address. Please note that customers are responsible for return shipping costs unless the poster is defective or damaged.

Question 52

What if my poster has a printing defect?

Accepted Answer

If your poster has a printing defect or quality issue, we'll replace it free of charge. Please contact us within 30 days with photos showing the issue. We'll arrange for a replacement to be printed and shipped to you without any additional cost, including return shipping.

Question 53

Can I exchange for a different size?

Accepted Answer

Yes, you can exchange for a different size within 30 days. Please contact us to arrange the exchange. You'll need to return the original poster, and we'll send you the new size. Size difference costs will be adjusted in your final charge.

Question 54

How long does it take to process a refund?

Accepted Answer

Once we receive your returned poster and verify its condition, we'll process your refund within 5-7 business days. Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account.

Question 55

What condition does the poster need to be in for a return?

Accepted Answer

The pre-made poster must be unused, undamaged, and in its original packaging. We cannot accept returns of posters that have been framed, mounted, or damaged after delivery. The poster should be returned in the same condition you received it.

Question 56

Do you offer exchanges for customer satisfaction?

Accepted Answer

Yes! If you're not completely satisfied with how your poster turned out, we'll work with you to make it right. This might include adjusting the crop, trying a different size, or even creating a new transformation from a different photo. Your satisfaction is our priority.

Question 57

Can I return a custom AI poster if I changed my mind?

Accepted Answer

Custom AI posters are made specifically for you, so normal change-of-mind returns may not apply. If there is a production, delivery, or quality issue, contact support and we will help resolve it.

Question 58

What photos should I send for a damage claim?

Accepted Answer

Send clear photos of the damaged poster, packaging, shipping label, and any visible dents or tears. Keep the packaging until support confirms what is needed.

Question 59

The website isn't loading properly. What should I do?

Accepted Answer

Anything.art works best on modern browsers. We recommend using the latest version of Chrome, Firefox, Safari, or Edge. Please clear your browser cache and cookies, then try again. If you're still having issues, try using a different browser or device.

Question 60

My image upload failed. What went wrong?

Accepted Answer

Image upload failures can occur for several reasons: File too large - Maximum file size is 25 MB, Unsupported format - Use JPEG, PNG, WebP, or HEIC formats, Poor connection - Try uploading on a stable Wi-Fi connection, Browser issues - Clear your cache or try a different browser. If the problem persists, try reducing your image file size before uploading.

Question 61

The transformation is taking too long. Is something wrong?

Accepted Answer

Transformations typically take 30-60 seconds. If it's been longer than 2 minutes, try refreshing the page. Your session is saved, so you won't lose your uploaded image. If refreshing doesn't help, try uploading the image again.

Question 62

I can't see the preview of my poster. Help!

Accepted Answer

If the preview isn't displaying: 1. Ensure JavaScript is enabled in your browser, 2. Disable any ad blockers temporarily, 3. Try a different browser, 4. Check that your internet connection is stable, 5. Refresh the page. The preview requires active internet connection and modern browser features.

Question 63

What browsers are supported?

Accepted Answer

Anything.art is optimized for: Chrome 90 or later, Firefox 88 or later, Safari 14 or later, Edge 90 or later. Mobile browsers on iOS and Android are also supported. Older browsers may experience issues with image upload or preview features.

Question 64

My payment didn't go through. What should I do?

Accepted Answer

If your payment fails: 1. Verify your card details are correct, 2. Ensure you have sufficient funds, 3. Check if your bank requires authorization for online purchases, 4. Try a different payment method, 5. Contact your bank if the issue persists. Your card is only charged when payment is successful, so failed attempts don't result in charges.

How can we help?

Orders & Shipping

Creating Your Art

Quality & Printing

Account & Billing

Returns & Exchanges

Technical Support

Tokens & Credits

AI Generation & Styles

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