Token purchases are handled through Stripe. After checkout succeeds, tokens should be credited to the email wallet connected to the purchase. Customers usually see the balance update shortly after returning from checkout. If the balance does not update, refresh the Tokens page and make sure the customer is signed in with the same email used for purchase. If checkout failed, check card details, bank authorization, Klarna availability, sufficient funds, browser extensions, and network stability. Some ad blockers or privacy extensions can interfere with payment scripts. If Stripe shows a successful payment but the wallet still looks empty, support needs the purchase email, approximate time, package or amount, and any Stripe receipt. Customers should not send full card numbers.