Return handling depends on whether the poster is pre-made or custom. Pre-made posters can have a normal return window, while custom AI posters are produced specifically for the customer and may not be returnable for change of mind. If there is a production defect, shipping damage, wrong item, or serious quality issue, support should help with replacement or refund according to the active policy. For damage or defects, ask for clear photos of the poster, close-ups of the issue, shipping packaging, and shipping label. Customers should keep packaging until support confirms what is needed. Refunds are typically sent back to the original payment method after the return or claim has been approved.